Frequently Asked Questions (FAQ)

Welcome to the Richburg Designs FAQ! Here, we’ve answered some of the most common questions about our brand, products, and policies. If you don’t find what you’re looking for, feel free to reach out to us directly.

1. How do I place an order?

➜ Simply browse our collections and select the items you love. Choose your size, add them to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

2. What payment methods do you accept?

➜ We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options to make your shopping experience convenient and hassle-free.

3. How long will it take to receive my order?

➜ Orders are typically processed within 4-5 business days. Standard shipping usually takes 3-7 business days, while express options are available for faster delivery.

4. Can I track my order?

➜ Yes! Once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way.

5. What is your return policy?

➜ We accept returns within 30 days of purchase for items that are unworn, unwashed, and in their original condition. Please contact our customer service at richburgdesigns@yahoo.com to initiate a return.

6. How do I make an exchange?

➜ If you’d like to exchange an item, please reach out to us at richburgdesigns@yahoo.com. Once we receive the original item in its original condition, we’ll process your exchange for a different size or item of your choice.

7. Do you ship internationally?

➜ At this time, we only offer domestic shipping within the U.S. Stay tuned for updates as we expand our reach!

8. How can I stay updated on new collections and sales?

➜ Sign up for our newsletter at the bottom of the homepage to receive updates on the latest collections, exclusive offers, and special promotions.

9. What if I receive a defective or incorrect item?

➜ We’re sorry for the inconvenience! Please contact us at [email] with your order number and a photo of the item, and we’ll make it right as soon as possible.

10. How do I care for my Richburg Designs clothing?

➜ We recommend checking the care label on each garment. In general, washing your items in cold water and hanging them to dry with low heat will help maintain their quality and extend their life.

11. Can I change or cancel my order after it’s placed?

➜ Once an order is placed, it’s processed quickly. If you need to make a change, please contact us at richburgdesigns@yahoo.com as soon as possible, and we’ll do our best to accommodate your request.

12. How can I contact customer service?

➜ You can reach our customer service team by emailing us at richburgdesigns@yahoo.com or by filling out the contact form on our website. We’ll respond as soon as possible!

Thank you for choosing Richburg Designs! We’re here to help you look and feel your best.